Client Overview
Our client is a leading aftermarket supplier of reliable replacement parts for gas dispensers across the Americas, ensuring smooth operation and reduced downtime for fueling stations.
Beyond the Usual Fix: A Fueling Station Challenge
Imagine thousands of gas stations suddenly unable to serve customers—all due to one tiny but critical component: an LCD display panel. This was the exact challenge our client, a major gas station pump repair distributor, faced when an essential panel reached end-of-life (EOL) with no easy replacement in sight.
Even the most promising alternative had also been discontinued, putting their operations—and their customers’ service continuity—at serious risk. This client is the leading aftermarket supplier of replacement parts for gas dispensers in the Americas, serving repair companies and gas station operators across the continent. As their mission is to keep pumps operational and minimize downtime for their customers, having reliable replacement parts is essential.
That’s when they turned to SmarterGlass for a solution.
Fueling Reliability: A Strategic Sourcing Solution
Our team went to work immediately, knowing each day without a solution risked revenue for our client. We delivered a complete solution, tailored to their needs:
- Targeted Sourcing: Leveraging our strong relationship with a key LCD manufacturer, we quickly sourced a high-performing replacement panel—an upgraded solution at a competitive price.
- Budget-Friendly Execution: By tapping into supplier relationships, we secured pricing that protected our client’s margins, allowing them to offer a quality product without sacrificing profitability.
- Smart Space Solution: To support the client’s logistical needs, SmarterGlass coordinated a staged delivery plan. This approach minimized storage demands at the client’s facility, streamlining inventory management while maintaining quick access to parts.
This solution allowed the client to seamlessly integrate the new panel, reinforcing their reliability and service quality across the industry.
Results That Fuel Confidence
Due to the hard work of Smarter Glass, our customer saw:
- Zero Supply Chain Disruptions: Our seamless delivery system maintained 100% inventory availability for critical components, which ensured uninterrupted service delivery and strengthened the client’s market reputation.
- Space Optimization & Cost Savings: The implementation of strategic staggered deliveries reduced warehouse space requirements by 90%, which eliminated the need for additional storage facilities while optimizing inventory turnover.
- Increased Customer Satisfaction Rate: Consistent LCD panel availability led to a 95% fulfillment rate, resulting in a 25% increase in repeat orders and strengthened partnerships with key accounts.
